QUALIFICATION:
NATIONAL CERTIFICATE IN PUBLIC ADMINISTRATION
LEVEL 4
SAQA ID: 57824
Skills Programmes
Title |
U/S Id no. |
Unit Standards Title |
Level |
Credits |
Customer Service |
242901 |
Apply the principles of good customer service to achieve public sector objectives |
6 |
4 |
242858 |
Demonstrate knowledge of and apply the Public Sector Code of Conduct in own work roles and context |
3 |
4 |
242860 |
Apply the Batho Pele principles to own work role and context |
4 |
3 |
242903 |
Define overall public sector culture and values and apply to own work context |
6 |
4 |
Supervision |
119332 |
Manage and develop oneself in the public sector work environment |
5 |
10 |
10981 |
Supervise work unit to achieve work unit objectives (individuals and teams) |
4 |
12 |
11473 |
Manage individual team and performance |
4 |
8 |
242819 |
Motivate and build a team |
4 |
10 |
242811 |
Prioritise time and work for self and team |
4 |
5 |
Project Management |
10146 |
Supervise a project team of a developmental project to deliver project objectives |
5 |
14 |
120303 |
Apply principles of risk management |
5 |
8 |
15216 |
Create opportunities for innovation and lead projects to meet innovative ideas |
5 |
4 |
15237 |
Build teams to meet set goals and objectives |
5 |
3 |
120304 |
Analyse, interpret and communicate information |
5 |
9 |
119350 |
Apply accounting principles and procedures in the preparation of reports and decision making |
5 |
15 |
Labour Relations |
117390 |
Identify and interpret related labour legislation and its impact on on the workplace and ensure compliance |
5 |
20 |
119954 |
Apply Public Service labour legislation and mediation |
5 |
12 |
114226 |
Interpret and manage conflicts within the workplace |
5 |
8 |